Festive season is fast approaching, which means there’s a few Christmas closure dates & delivery timelines our customers need to know. To help you prepare, we have all the information you’ll need to make sure you’re ready for this year’s holiday period.
SHIPMENT DATES
The final shipment before the holiday period will leave the factory on Tuesday, 12th December and will arrive in Adelaide by Monday, 18th December. The cutoff date to place orders in this shipment will be Friday, 17th November (if it doesn’t fill sooner). The first shipment after the holiday period will leave the factory on Thursday, 4th January and will arrive in Adelaide by Tuesday, 9th January. The cutoff date to place orders in this shipment will be Friday, 8th December (if it doesn’t fill sooner). Remember, shipments will fill up quick in the lead up to the holidays so to avoid missing out, start planning your Pre-Christmas orders now.
ADELAIDE OFFICE HOURS
Our office will close at 4:00 pm on Friday, 22nd December. Our office will re-open at 9:00 am on Monday, 8th January with minimal staff to tend to urgent jobs. All staff will be back in the office by Monday, 15th January. If you have any questions or concerns about this information, or to discuss shipment availability as these dates draw closer please do not hesitate to call our office or speak with your Business Manager today.
WEBSHOP & ONLINE ORDERS
All orders that are placed during the office closure won’t be submitted for production until the office re-opens on January 8th 2024 and will be delivered in early February. Online orders with stock held at our warehouse will be available for pick-up when we return on the 8th of January. 2024.
CYCLING HUB ‘RETAIL’ ORDERS
All orders that are placed online during the office closure won’t be processed until the office re-opens on January 8th 2024, if the item is in stock the orders will arrive to you within 2-3 days. Pre-orders will be delivered in early February.